Management Level

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5 Days 

1. Introduction to quality, Grade & TQM
2. DEMING Cycle ( PDCA )
3. Elements & Models of TQM
4. Quality Assurance and Quality Control
5. Cost of quality
6. TQM tools and techniques
7. Six sigma methodology in TQM
8. Kaizen and the 5S
9. Statistical Process Control (SPC)
10. Roles of managers in TQM
11. Roles of customers in TQM

4 Days

• Introduction to Kaizen
• Definition of Kaizen
• History and development of Kaizen
• Key principles of Kaizen
• The role of Kaizen in Lean Manufacturing
• The 5S of Kaizen
• Overview of the 5S methodology
• Detailed explanation of each “S” in 5S:
• Seiri (Sort)
• Seiton (Straighten)
• Seiso (Shine)
• Seiketsu (Standardize)
• Shitsuke (Sustain)
• How 5S can improve the workplace and the organization as a whole
• Benefits of Kaizen
• Enhanced quality
• Waste reduction
• Increased productivity
• MUDA Types And involvement 

4 Days 

· Definition and principles of Kaizen

· History and development of Kaizen

· Role of Kaizen in Lean enterprise

· The 3 Gens principle

· Kaizen Bursts/Blitz Vs Formal Kaizen 

· Deploying Kaizen events in situations

· Problems solved using Kaizen events

· Formal Kaizen event execution stages

· DMAIC Kaizen 

· Process and Process Maps

· What is a process

· Introduction to process maps

· Kanban Board

· Value Stream Maps (VSM)

· Creating an improved process

· Building a VSM

VSM Free Application Software

• 3 Days
• Types of customers, orders and invoices 
• Productive workers, partly productive workers, the number of productive workers
• Time tracking 
• Paid hours and total hours.
• Productive hours and their calculation 
• Hours worked and hours sold .
• Distribution of hours .
• Evaluating spare capacity

3 Days

1. Process & Customer Experience 
2. Create & Evaluate Service center Value Stream Map
3. Problem solving Models
4. Root Cause Analysis RCA
5. FFV % KPI
6. Quality control KPIs
7. Kaizen & 5s' implementation 

From Process to Results

3 Days 

1. Financial KPIs
2. Sales Turnover & Gross Margin 
3. Measurement Units of resources categories.
4.  Time , People, Tools, Market share, Sales channels, Spaces building.
5. Resources  Management.
6. Dynamic Reception
7. Up selling and Cross selling
8. Marketing campaigns
9. FFV%

3 Days 

1. What is KPI
2.  Objectives & KPIs
3. How to think About Labor 
4. Working Hours Calculation 
5. Efficiency KPI
6. Utilization KPI
7. Productivity KPI
8. Labor KPI Formulas 
9. Control of Labor KPI Dashboard & Analysis
10. Labor KPIs Analysis & Development
11. Make your Decision About Hiring